Frequently Asked Questions
Everything you need to know about your NEEWER gear and services.
What is the standard shipping time for NEEWER products?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by location and customs processing.
Do NEEWER products come with a warranty?
Yes, most NEEWER products include a standard 1-year warranty covering manufacturing defects. You can also register your product on our website to stay updated on support and service options.
What is your return policy for photography equipment?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your NEEWER account dashboard.
Are NEEWER accessories compatible with major camera brands like Canon, Nikon, and Sony?
Most of our lighting, rigs, and lens accessories are designed for universal compatibility. However, for specific electronic items like TTL flashes or battery grips, please check the product description for specific model compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select regional payment providers to ensure a secure checkout process.